Hardware and software maintenance, repair, upgrading, installation and optimization.
Operating Systems supported: Windows,
and MacOS, Android (smartphones and tablets) and some Linux.
Devices: Computers, tablets, smartphones,
networking and pretty much most computer-related
concerns/interests
Computer Check-Up
Thor Tech Support can tune
up your computer to
make it fast, clean and secure.
I
can check to ensure that
- The operating system, key software, security/anti-virus software, and hardware drivers are
up to date.
- Security/anti-virus
software and programs are working properly
- Backups
are working properly
- The
operating system is applying updates properly
- Hardware
components are working properly
Also
- Speed up a slowed-down computer
- Disable programs and services
that don't need to be running on startup
- Remove threats and ad-ware, and programs
that are no
longer needed
- Troubleshooting
- Tips/Tutoring
- Help find good free or inexpensive alternatives to programs you need.
- Improve your security against scams and pop-ups on the Internet.
- Help with questions and issues that you have.
Regular
Maintenance
I recommend regular maintenance of your computer(s) - 2 check-ups per year.
Regular maintenance checkups can often catch and fix
problems when they are small before they become
bigger and more costly to repair.
Remote Support
For most issues, as long as there is a working Internet connection, I
can help remotely. Whether it is to fix an issue, answer questions, or
help to show you how to do something, these can be done remotely.
This includes regular check-ups.
Below you can download the program I use to do remote support through (or wait and I can walk you through it during a call).
AnyDesk client for Windows: 
AnyDesk client for Mac: 
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Emergencies
Thor Tech Support can help with the following:
- Password recovery and/or resetting (for user account/operating system, BIOS, and more)
-
Diagnose system
failures (hardware and software)
- Make the computer start up again by repairing corrupted or missing system files or drivers
-
Make necessary repairs
-
Determine if an upgrade
is needed or not.
-
Install necessary
component upgrades -
Clean up serious software and hardware problems and get your system working like new again
-
Repair problems with an internet connection, and wireless or non-wireless router
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Tutoring
Learn how to get the most
out of your computer.
Thor Tech Support can give
you in-depth
lessons on
various computer programs (basics and advanced), from operating
systems (Windows), to office suite programs, graphics programs,
Internet programs, how to schedule backups, use electronic devices
(like digital cameras, recorders) that plug into your computer, show you
shortcuts, etc.
This can be short sessions (a few tips once in a while), or longer sessions.
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Upgrading
Thor
Tech Support can help you determine exactly what you need, source
the most suitable and best priced component, and install it. BACK TO TOP
Research & Sourcing
Finding you the most suitable system for your needs at
the best price1
Buying
a
new computer can be a daunting task unless you keep up to date on the
latest technology and the latest prices at the stores. There are many
makes and models and the price range on equivalent systems can vary
widely between different stores and even within one store. So, even if
you go on-line to a store or in-person, you could end up spending
hundreds of dollars more
than you need to, and you may end up with something either that doesn't
perform as well as you need, or with a system that is far more powerful
than you need. How do you decide what to
get? If you leave it up
to the store clerk, you could end up getting a system that
satisfies the clerk's commission (or a system that has the highest
mark-up for the store) instead of your needs and budget.
This is where Thor Tech
Support can help. I can find
out what you need, and then find you the system that best suits your needs at the best price.
1. Interview
First, I interview you to find out exactly
what you need in a computer and your budget.
2. Research and Sourcing
With
this information, I can determine the specifications for the computer
you
need. Then, I research and source the best-suited computer at the best
price. Next, I'll send you all the information (make,
model, price, store, store location and availability information).
Depending on the availability of the system, you can then go pick it up or order it on-line.
And that is what is covered in the fee for Research & Sourcing.
Afterwards,
at my regular hourly rate (and any travel fee if applicable), I can
come and set it up for you and transfer data from your old system and
install programs.
System
Building
Thor Tech Support can custom build a system for
you to exactly suit your needs, ensuring quality assembly, and at the
right price.
Note,
these days, with so many models to chose from, there is usually a model
out there that suits your needs. But sometimes, if you have very
specific or unique needs, you may need a custom system. Sometimes you
may be able to get an available system and then add or upgrade a
component. But, sometimes, you may need a totally custom-built system.
Either way, I can research, source and build a custom system, or,
research and source an available system and component(s) and install
the extra/different component(s).
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Footnotes
1I
source computers and components from national chains/on-line
stores/suppliers, as well as from competitive computer shops downtown
Toronto.
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