Thor Tech Support

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RATES

Thor Tech Support rates are very affordable and very competitive. I have a low overhead cost, so I pass this savings on to you. (See Better Quality, Lower Prices). Please call or email for a free estimate.

There is a one hour minimum charge for on-site work and drop offs.

Note: if the job involves wait times (waiting for repair scans, virus scans, updating, data recovery scans, data back-up or transfer), this time is included in my labour charge for on-site work. But, these wait times are waived if the computer was dropped off to me.

Taxes - H.S.T. applies to all my labour charges.

There is a travel fee for on-site work that is outside of downtown Toronto. The amount depends on the location.

I accept payment in cash, cheque and e-transfer. Cash only for initial drop-off jobs, payable upon pick-up.

Job Examples

(For details about these job examples, see the Services page)

Computer Check-up
Note: times listed here are for one computer. I do work for offices and where are are a number of computers. Check-up times may vary depending on the circumstances. If I am doing regular (every 6 months) maintenance on computers in an office, check-up time per computer is often only 45-60 minutes.

- Initial Checkup
On average, an initial check-up on a computer will take about 1-2 hours. These are done either on-site, or you can drop off your computer. Drop offs are usually ready for pick-up within 24 hours.

- Maintenance Checkup

Subsequent checkups are usually about 1 hour or less and can be done on-site, remotely, or you can drop of your computer. I recommend a checkup once every 6 months.

Research & Sourcing
Research & Sourcing of a new laptop computer, desktop computer, NAS, or tablet: 2 hours flat rate (in most cases). For very particular requirements, the fee may be more.

Research & Sourcing of individual peripherals: 1 hour flat fee per item. If in combination with other R&S work, the fees will either be added together, or combined with a discount, depending on the item. R&S work done on a job site during a computer service job, are just billed for the time it takes on the job (not an additional fee).

Emergency - Virus/threat removal
Threat removal generally takes about 2 hours, but can take longer (usually not more than 4 hours) for a very infected computer.

I can usually clean threats from a computer without having to wipe the hard drive. If, in the rare case I need to do this, I will discuss the options with you beforehand, and make sure to back up your data first if need be.

I can do this work on-site, but it is less expensive if you drop the computer off to me.

Emergency - Data Recovery
I can usually recover data from a hard drive if the drive is accessible. The quality of the data recovered depends on a number of factors relative to the situation. My time is still charged regardless.

Drop off: For most data recovery jobs when the computer/drive has been dropped off, I usually charge 1-2 hours
On-site: Whatever time it takes on the job site.

Remote Support

Remote support is charged per minute and billed at the end of the calendar month (unless it is an hour or more). There is a $20 minimum for remote work done during the month.

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