RATES
Thor Tech Support rates are very affordable and very competitive. I have a very low overhead cost, so I pass
this savings on to you. (See Better Quality, Lower Prices). Please call or email for a free estimate.
There is a one hour minimum charge for on-site work and drop offs.
Note: if the job involves wait times (waiting for repair scans, virus
scans, updating, data recovery scans, data back-up or transfer), this
time is included in my labour charge for on-site work. But, these wait
times are waived if the computer was dropped off to me.
Taxes - H.S.T. applies to all my labour charges.
There
is a travel fee for on-site work that is outside of downtown Toronto.
The amount depends on the location.
I accept payment in cash,
cheque and e-transfer. Cash only for initial drop-off jobs, payable upon pick-up.
Job Examples
(For details about these job examples, see the Services page)
Computer Check-up
Note:
times listed here are for one computer. I do work for offices and where
are are a number of computers. Check-up times may vary depending on the
circumstances. If I am doing regular (every 6 months) maintenance on
computers in an office, check-up time per computer is often only 30
minutes.
- Initial Checkup
On
average, an initial check-up on a computer will take about 1-2 hours.
These are done either on-site, or you can drop off your computer. Drop
offs are usually ready for pick-up within 24 hours.
- Maintenance Checkup
Subsequent checkups are
usually about 1 hour or less and can be done on-site, remotely, or you
can drop of your computer. I recommend a checkup once every 6 months.
Research &
Sourcing
Research & Sourcing of a new laptop computer, netbook, desktop computer, or tablet: 2 hours flat rate (in most cases). For
very particular requirements, the fee may be more.
Research
& Sourcing of individual peripherals: 1 hour flat fee per item. If
in combination with other R&S work, the fees will either be added
together, or combined with a discount, depending on the item. R&S
work done on a job site during a computer service job, are just billed
for the time it takes on the job (not an additional fee).
Emergency - Virus/threat removal
Threat removal generally takes about 2 hours, but can take longer (usually not more than 4 hours) for a very infected computer.
I can usually clean threats from a computer without having to wipe the
hard drive. If, in the rare case I need to do this, I will discuss the
options with you beforehand, and make sure to back up your data first
if need be.
I can do this work on-site, but it is less expensive if you drop the computer off to me.
Emergency - Data Recovery
I
can ususally recover data from a hard drive if the drive is accessable.
The quality of the data recovered depends on a number of factors
relative to the situation. My time is still charged regardless.
Drop off: For most jobs, I usually charge 1 hour.
On-site: Whatever time it takes on the job site.
Remote Support
Remote support
is charged per minute and billed at the end of the calendar month.
There is a $10 minimum for remote work done during the month.
CALL FOR A FREE ESTIMATE!
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